Disney Plus is a leading streaming service, with a giant video library that includes most of the Disney movies and TV shows. This includes franchises like Star Wars and Marvel. Disney has exploited this advantage with a number of exclusive and well-received streaming shows such as “The Mandalorian”, “Loki” and “WandaVision” that extend the Marvel and Star Wars cinematic universes.
This is all great, right up until the moment you can’t connect to Disney Plus when you want to watch the latest episode of “Hawkeye” or Peter Jackson’s much acclaimed “The Beatles: Get Back”. If you can’t get the Disney Plus app to work properly on your mobile device or TV, there are a number of potential problems. Here are the troubleshooting steps you should try to reset and run.
What to do if Disney Plus doesn’t work
Close Disney Plus and restart it
It is often possible to fix an abnormally behaving computer or software by restarting it – a common technical support troubleshooting step is to turn your phone, tablet, or PC off and on again. In this spirit, you can solve many problems with the Disney Plus app by closing the app and restarting it.
If you need a reminder, here are the instructions for closing an app on Android and closing an app on iOS. After closing the app, launch it again and see if the problem is resolved. If the issue is with a streaming player or smart TV, you can close and restart the app from there as well, although the instructions for closing the app vary by device.
Check your WiFi connection
It might seem obvious, but if you’re having trouble with the Disney Plus app, make sure you have a working internet connection. There are many ways to test it – to begin with, check the Wi-Fi and cellular signal strength icons at the top of your phone or tablet. You can also try watching a video on another site, such as YouTube.
If there is a problem with the connection, restart your WiFi router and cable modem by turning them both off for at least two minutes, then turn them back on and wait about 10 minutes for the connection to reset.
Check if Disney Plus is offline
While Disney Plus should be up and running almost all the time, if you’re still having connectivity issues, it’s worth checking if the service is offline. DownDetector tracks the status of websites and services, so you can go to the Disney Plus network status page on DownDetector to see what it reports.
Clear the app cache
If you’ve tried everything else in this article and the Disney Plus app on iOS or Android still isn’t working, you may have a corrupted app cache.
If you’re using Android, it’s easy to clear your cache with just a few taps. The process may vary depending on the version of Android you are using, but this is the general procedure:
1. Launch the app Settings .
2. Touch Apps and notifications .
3. Touch View all apps, then tap Disney Plus .
4. Touch Memory and cache .
5. Touch Clear cache .
Unfortunately, iOS doesn’t offer you a quick way to clear the app cache, so if you’re using an iPhone or iPad, you need to uninstall the app and reinstall Disney Plus from the App Store.
Fix common Disney Plus error codes
It’s also possible that Disney Plus can help you out a bit; instead of not mentioning the nature of the problem, the app may display an error message to help you solve the problem. Many of these errors are cryptic, but they are often better than nothing. Here is a brief guide to troubleshooting the most common Disney Plus error codes.
- Error code 24 or 43: this error usually means you have a very unstable internet connection. The solution is generally to improve the signal, such as resetting the WiFi router and modem, switching to a wired Ethernet connection instead of WiFi, or moving to another part of the house to get better WiFi reception.
- Error code 73: this error often indicates that you are trying to access content from another country or region, which is not allowed by Disney. If you’re not intentionally trying to access content from another region, restart your router and modem. A VPN could also be the culprit; if you are using one, turn it off.
- Error code 83This may indicate that the service believes there is a compatibility issue with your device. Make sure your device is compatible with Disney Plus, and if so, restart it. Check for driver and system updates, and if all else fails, reinstall the app. If possible, try using Disney Plus on another device.