If your iPhone isn’t ringing properly, there could be several reasons.
Before attempting to fix your phone for ringing issues, check that your iPhone does not have Do Not Disturb mode enabled or that it is not stuck in headset mode.
You should also make sure that your iPhone is not on Silent, you have not blocked any numbers and that the custom ringtones are working correctly.
Here are some tips on how to fix your iPhone if it doesn’t ring.
Turn off Do Not Disturb mode
If your phone is in Do Not Disturb mode, incoming calls will not ring and go directly to voicemail. When enabled, there is a crescent moon icon in the status bar. If you see it, here’s how to disable Do Not Disturb mode.
1. Swipe up from the bottom of the Home screen.
2. If the Do Not Disturb button, which looks like a quarter moon, is highlighted, tap it to disable the feature.
Check that your iPhone is not stuck in headphone mode
It is possible that your phone is “stuck” in a mode where it thinks it is playing the ringtone, but is sending it to an unconnected device, such as a disconnected headset or a Bluetooth device that is not turned on.
Here are some things you can try to “wake up” your iPhone’s audio connection so it works properly:
- Plug the headphones into the phone and remove them again to get the phone to recognize that there are no headphones connected.
- Make sure you are not connected to another audio device by swiping up on the screen to bring up the Control Center. Then tap the Airplay icon in the music tile – it looks like a triangle with three circles – and if anything other than the iPhone is selected, choose the iPhone.
- Enable and disable airplane mode by tapping the airplane icon in the Control Center.
Check if custom ringtones don’t work
If the phone doesn’t ring for a specific caller and that person isn’t blocked, check if it’s a custom ringtone you assigned to them that’s not working.
On iPhones using iOS 12 and earlier, you can change the custom ringtone for a contact. Open the phone app, select their name from your contacts and tap “Edit” in the upper right corner of the contact page. Under the “Ringtones” heading, select a non-personalized ringtone from the list of available options, then make a test call to see if your iPhone still doesn’t ring.
For iPhone users with iOS 13 or later, follow these steps to remove a custom ringtone before resetting the tone for a contact.
1. Open the Settings app.
2. Select “Sounds and tactile sensation”.
3. Choose “Ringtone”.
4. Find the tone you want to delete from the Ringtones list before swiping left on it.
5. Tap the red “Delete” icon that appears to delete the ringtone.
6. Go back to your contact and assign a different ringtone to their profile.
Make sure the number is not blocked on your iPhone
Apple gives you the ability to block specific phone numbers, which is useful if you get a lot of telemarketing and other spam calls. To make sure you haven’t accidentally blocked an important number by mistake, follow these steps.
1. Open the Settings app.
2. Tap “Phone”.
3. Tap “Call Blocking and Identification”.
4. In the blocked calls list, check if you have accidentally blocked any numbers. To unlock it, swipe it left and tap “Unlock”.
Make sure your iPhone is not on Silent
Make sure your iPhone’s Ring / Silent switch is not in the Silent position. It should, of course, be flipped towards the screen. If it is down (with a red band visible) it is set to silent and may have accidentally been bumped in that position.
Turn up the volume on your iPhone
The volume on your phone may be too low to hear it ring. To fix a volume issue and turn up the volume on your iPhone, press the Volume Up button on the left side of the phone until you hear something.
You can then check if your iPhone ringtone is not working by playing music or a video. If you hear noise, the problem is the low ringer volume, not the ringer not working.
Restart your iPhone
If all else fails, consider rebooting or force restarting your iPhone. This is a last resort step when your iPhone runs into software bugs that cause your phone to run slow or unstable, including if its sound or ringer has stopped working.
Get your iPhone repaired
If none of the other troubleshooting tricks solved your problem, you probably have a hardware problem with your iPhone, such as a damaged speaker or a fried door.
You can go to Apple’s support page and make an appointment at the Genius Bar to have someone see it in person.