Contacting a seller on Amazon about order issues

Contacting a seller on Amazon about order issues

If you’ve ever placed an order on Amazon and realized soon after you’ve made a mistake, then you know it can be hard to figure out how to fix it.

When your order is not eligible for Amazon Prime shipping benefits, you must contact the third-party seller directly. Here’s how to do it.

How to contact a seller on Amazon

The procedure for contacting a seller on Amazon is slightly different depending on whether you have already placed an order with them or not.

To contact a seller on Amazon after placing an order:

1. Go to the Amazon website and log into your account.

2. Click on “Returns and Orders”, located in the upper right corner of the screen.

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3. On the ‘Your Orders’ page, find your order in the list and click the yellow ‘Order Problem’ button.

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4. On the next screen, under “What went wrong?” select a topic from the list.

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5. On the next page, under “What would you like to do?” click “Contact seller”.

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6. Choose an option from the “Select Pattern” drop-down menu.

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7. Then, type your message in the box that appears and click “Send”.

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To contact a seller before placing an order:

1. On the product detail page, click the seller’s name. It should be on the right side panel under the “Add to Cart” and “Buy Now” buttons, next to “Sold by”.

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2. On the seller’s page, click “Ask a question” in the upper right corner.

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3. You will be directed to the Seller Message Assistant. In the chat window, select the appropriate options related to your question.

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4. After clicking on some multiple choice options, a message box should appear where you can type in a specific question and attach files if you wish.

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5. After typing your message, click “Send Message”.

Contact a seller on Amazon in the Buyer / Seller Message Center

You can also directly access all your messages with sellers on Amazon. To view or reply to a conversation with a seller, you need to log into the Buyer / Seller Message Center.

1. Go to the Amazon website and log into your account.

2. Hover over “Accounts & Lists” in the upper right corner and click “Accounts” under “Your Account” in the drop-down menu.

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3. On the Your Account page, scroll down to the “Communication and Content” box and click “Messages from Amazon and sellers”.

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4. In the Message Center, click the Buyer / Seller Messages tab.

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5. Find and click the message you want to view or reply to. To reply to a message, click “Reply” above that message.

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