How to contact Etsy’s customer service as a buyer or seller

April 10, 2022

Whether you are a seller or a buyer, there are several ways to contact Etsy’s customer service if you have a problem. Etsy’s Customer Support Service can help sellers solve shop problems, help buyers with orders they’ve placed, and more.

Calling, emailing, or chatting online are all options if you’d like to contact Etsy support. Plus, the process is pretty much the same whether you are a buyer or a seller.

Contacting Etsy Support

Log into Etsy if you haven’t already.
Go to the Etsy Help Center.
In “What can we help you with?” there will be two options: one link for buyers and one for sellers. If you are a buyer click “Buy on Etsy”. If you are a seller select “Sell on Etsy”.
Choose the category that best matches the reason you are contacting Etsy support. Quick tip: the Buyers might see requests like “Help with an order” and “Purchases and payments”, while sellers might see topics like “Finances and billing” and “Manage my orders.
Keep selecting the categories and queries that best match your problem until you reach a page with suggestions on how to fix the problem.
If you still need to contact Etsy Support, click “I Still Need Help”.
Select the options “Chat with us”, “Call us” or “Send us an email”, if available.
If you have selected the chat option one will open chat . Enter your message in the chat messenger, then click “Start Chat”.

etsy messenger

If you have selected the call option you will be shown the contact numbers.
If you have selected the email option , you will be directed to an online form. Fill in the subject and description fields, then click “Submit”.

How to contact Etsy support via the mobile app

You can use the Etsy mobile app for iOS and Android devices to reach customer service. The procedure for contacting a representative via chat, phone or email is basically the same. The only difference is how you get to the Help Center.

Here’s how to access the Etsy Help Center and get customer service support from the mobile app.

Open the Etsy mobile app.
Select the “You” icon from the bottom menu bar.
Select “Help” from the list of options.
Tap the “Help Center” button.
1. Quick tip: select “Help with an order” to receive order updates and assistance with a specific purchase.
Select the relevant topic you need help with.
Select the issue closest to the one you need assistance with.
If you still need support from an Etsy customer service representative, scroll to the bottom of the issue page and tap “Contact Support”.

Quick tip: the contact button may not be available for every issue, so you may need to go to another page to see the option.
Now follow the exact same steps above to get phone, email, or chat support from Etsy.

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