How to contact Facebook

How to contact Facebook

So you need to contact Facebook. You have been locked out of your account for some reason or want to know how to better protect your privacy. Maybe you just need help running a Facebook page for your business.

Whatever the reason, it can definitely be fixed by calling a customer service hotline or at least chatting with a bot, right? Not so much.

Turns out Facebook doesn’t really “do” customer service. Apparently putting your users in contact with a human being is too expensive.

Instead of a phone number or a contact form, there is the Help Center of Facebook . Supposedly, all the answers to your questions can be found in the Help Center FAQ-style articles, but of course that’s not always the case. There are ways to connect with someone on Facebook, but even in those situations, it’s indirectly, and that’s only if Facebook thinks it’s important enough.

But do not worry. Your search for help is not entirely hopeless. There are ways to find the solution you need, and whether it’s the Help Center or some other means, this article has you covered.

How to access help and resources

You can access the form by clicking on the inverted triangle icon in the upper right corner of the Facebook window. In the drop-down menu, click “Help & Support”. From there you will see three options: “Help Center”, “Support Inbox” and “Report a Problem”. If you have submitted a report and Facebook needs to respond, you will receive a message in the “Support Inbox”. For any problems listed in the following section, please click on “Help Center”.

The Service Center

If you are new to Facebook

Click on the “Using Facebook” section if you are new to Facebook and need help navigating its features and tools such as adding friends, messages, posting photos / posts, managing pages, creating an event, etc.

If you need help solving something

Click “Manage your account” to access information on, well, managing a Facebook account, which means things like reset or change your password, recover your account information, find out if your account has been disabled , change your profile, change your notification and advertising preferences, or deactivate or delete your account.

If you want to protect yourself (and others)

Click on “Privacy, safety and security” to find out how your information is shared and how to change your privacy settings. There is also information on protocols and resources to protect yourself and others from content posted on Facebook. This is also where to read about spam and scams.

If you need to ring the alarm

Click “Policies and Reports” to learn about Facebook’s community standards, report something you believe violates those standards, report a privacy or intellectual property violation, what to do if you’ve been violated, and how to protect your account.

Report a problem

To notify Facebook of a bug or something that has broken, you can fill out a form. Go to the drop-down menu mentioned in the introduction, then click “Report a problem”. From there, you will be asked to choose whether to provide feedback (“Help us make the new Facebook better”) or let Facebook know about a problem you have encountered (“Something went wrong”).

Access the contact form to report a technical problem. Credit: facebook

When you click on the latter, a form will appear that you can fill out with the details of the problem and provide a screenshot if needed.

If you still need help

Have you ever heard the expression “the squeaky wheel catches the fat”? Well, she starts squealing on social media. By tagging Facebook in a tweet about your problem, you may be noticed.

It is also worth mentioning that Facebook also has its own community forum in which crowdsourced information can be obtained from Facebook users, but will be closed on September 24, 2021.

If nothing else works, you might consider talking to the professionals. Thanks to a Quora post very useful, we have learned that JustAnswer offers Facebook troubleshooting support. It is a paid service, but there is a $ 1 trial subscription and it may be enough to fix the problem.

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