With over a billion active Instagram users every month, it’s easy to see how a customer service arm could be overwhelmed.
Instagram has a hotline for assistance – their phone number is (650) 543-4800 – but you’re unlikely to get a human response this way. And while you were once able to email Instagram support at firstname.lastname@example.org, that address is now defunct.
Instead, Instagram offers a solid help center that can answer most questions and allows you to easily report issues with the content you see on the site.
These features are available for both iPhone and Android apps, as well as via the desktop website. Here’s what you need to know to contact Instagram for support or customer service issues.
How to report a problem to Instagram
Instagram allows you to report individual posts, specific users, and comments. Go to any post, account or comment on the app or desktop site, click on the three horizontal dots and select “Report” from the drop-down menu.
If you are unsure if your problem can be reported or if someone has committed a reportable crime, please consult the guidelines of the Instagram community before using the reporting function.
Here are some of the things that Instagram would qualify as a legitimate problem:
- Intellectual property: i issues following this complaint include copyright infringing users – which generally protects original expressions such as images and words but not facts and ideas – and trademarks, defined as a word, slogan, symbol or design made to distinguish goods or services from an individual , group or company.
- Nudity: Broadly defined as “appropriate images,” this most controversial guideline prevents nudity of any kind on the site, with a handful of exceptions, including photos of post-mastectomy scars, breastfeeding individuals, and nudity in paintings and sculptures .
- Hate speech: the platform will remove from its site any content that shows “credible threats of violence”, but also hate speech, based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability or disease – as well as bullying and harassment targeting individuals.
- Illegal activities: Instagram will remove posts that offer specific services on sex, firearms and drugs, as well as remove posts or comments that “support or praise terrorism, organized crime or hate groups.”
- Self-harm: any content posted on the platform that appears to glorify or encourage any type of physical self-harm, including eating disorders, will be removed, with the exception of posts that reference these issues in the name of increased awareness or support signage.
- Graphic violence: any videos or images that feature intense graphic violence that are not shared in connection with important events or to condemn or educate on a broader issue, will be removed for inadequacy.