How to return an item on Amazon, whether you bought it yourself or received it as a gift

How to return an item on Amazon, whether you bought it yourself or received it as a gift

Amazon makes it easy to buy any type of item with just a couple of clicks. But if you’ve ever ordered or received an Amazon item that didn’t work, you can just as easily return it.

You can return items you have ordered on Amazon from the “Your Orders” page on the website or mobile app. To return a gift you have received from Amazon, you will need to log into the Online Return Center and enter your order number from the gift receipt.

How to return Amazon items

If your item is eligible for a return, please initiate the return process by logging into your account on the Amazon website or by opening the Amazon Shopping mobile app. You can browse the Return Center directly or start from the Amazon home page.

1. On the Amazon website home page, click “Returns and Orders” in the upper right corner. In the Amazon Shopping mobile app, click on the three horizontal lines.


2. You will be taken to a page showing all your past orders. On a computer, click the “Return or Exchange Items” button to the right of the order. On the mobile app, tap the “>” arrow button, then tap “Return or replace items”.


3. On the next screen, check the box next to the items you want to return. Choose an answer in the drop-down menu under “Why are you returning it?” Depending on your chosen return reason, you may be asked to enter additional information in a text box that appears.


4. Awards the yellow “Continue” button. On the next screen, you may have the option to exchange your item for another or the option to have the money refunded directly.


5. Make your choice, then press the yellow “Continue” button. You will be asked to print a return label. You will also need to choose whether you want to deliver the repackaged return to a UPS location or schedule a pickup. Keep in mind that UPS collections are free if the error was from Amazon, but will have an additional cost if the error was yours.

How to return a gift on Amazon

Don’t worry, this process is discreet and easy as long as your giver has thought about including a gift receipt.

1. Go to the Amazon Online Returns Center and find the “Gift Returns” section in the center of the page.

2. Enter the “Order Number” from the gift receipt and click “Search”. Note that if the item has not been marked as a gift by the sender, you may be out of luck, but you can contact customer service for help.


3. Click the checkbox next to the items you want to return from the gift, choose a reason for the return, then click “Continue”.


4. Choose the return method you want to use: UPS Pickup, Delivery or Amazon Locker.

5. Select how you want to receive the refund: direct cash on a card you have on file or credit for future Amazon purchases.

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