What to do when your Facebook account is blocked or disabled

What to do when your Facebook account is blocked or disabled

Facebook recently took steps to increase security and enforce guidelines more rigorously; the consequence was an increase in closed accounts. Here’s what to do if your Facebook account is blocked or disabled. Unfortunately, not all accounts can be unlocked due to Facebook’s guidelines.

How to recover Facebook account

As mentioned above, there are a number of reasons that could explain a blocked or disabled Facebook account and these reasons can fall into three main categories: site maintenance, failure to comply with the Terms of Use and community standards, failure of the user or system or security. Before contacting Facebook directly, it is important to identify and understand the possible reasons for your blocked account so that your concerns can be properly addressed by the Facebook team.

Reasons for disabled Facebook accounts

If one of your friends has accidentally reported some of your content as offensive or marked it as spam spam, Facebook will automatically report your account as it investigates the reported content. It is also possible that another user has reported your account as fake and requested that your account be removed.

Facebook disables accounts that do not comply with the Facebook Terms of Use and Community Standards. Some examples include: posting content that does not comply with Facebook’s Terms of Use, using a fake name or not using your real full name, creating two accounts, impersonating someone, and maintaining of conduct that violated Community Standards.

Read the Facebook community terms and standards carefully to avoid accidental problems.

If you believe your account has been deactivated by mistake, you can appeal Facebook’s decision by filling out an online form. Once submitted, Facebook will investigate the issue. Please note that requests are not guaranteed within a certain time frame – you may find yourself waiting several weeks before receiving a response.

Facebook takes its security measures very seriously, so if an account appears to pose a security threat, the system will automatically report it for review, thereby disabling user access. Other reasons may include any of the following: creating an account under a false identity, promoting illegal content, unsolicited contact, harassment of other users, inappropriate advertising or spam, or suspicious generic activity.

Facebook Review of additional documents

If Facebook suspects that you have two accounts or that you have created an account with a fake name, you may receive a message that says: Unfortunately, you will not be able to log into your account while we are reviewing these additional documents. We appreciate your patience and will get back to you as soon as possible. If so, you will be asked to submit additional documents to help Facebook verify your identity.

You can read more about what type of documents Facebook accepts, how to upload your document, why you need to upload the proof, and what happens to your document after uploading it by reading the official Facebook help page.

When uploading your documents, be sure to cover all confidential information (e.g. your driver’s license or passport number) to reduce the risk of identity theft. All documents must be scanned clearly, with your name, date of birth and photo correctly displayed.

Once your documents have been scanned and saved to your computer, go back to the contact form, click Upload and select the file containing your ID. Remember that Facebook may take several weeks to respond to your request. Also note that if you created your Facebook account with a fake ID, or if your account name doesn’t exactly match the name on your documents, you won’t be able to recover your account.

What to do when your Facebook account is blocked or disabled

Facebook account recovery

Here are some tips on how to restore access to a locked or disabled Facebook account. Please note that the account recovery time may vary depending on the reason for the account lockout.

Accounts deemed to be pirated, phishing or compromised can be disabled by Facebook. If so, you can proceed in two ways: by clearing your browser or by doing an additional verification process.

To reset your Facebook account, you can try to avoid trying to open your Facebook account for 96 hours. Also, clear your browser cache and delete your cookies. In some cases, this may be enough to restore access to the account.

If your login attempts continue to fail, you can also perform an additional automatic security verification process. One way to do this is to confirm your mobile number by asking Facebook to send a code via SMS to your phone that you can enter online. Another method is to verify your friends by identifying them in random photos in which they are tagged. If successful, you will be greeted with a congratulatory message and regain access to your account.

How to prevent your account from being blocked

There is no exact science that can guarantee access to your account at all times, but there are some steps you can take to prevent your account from being locked, flagged, or disabled.

Our first recommendation would be to review the Facebook Terms and follow the Standard Community Rules. Again, any deviation from these rules is often reported quickly and could lead to an investigation of your account.

We also advise against using proxy servers or using anonymous IP addresses to access blocked sites. Using proxy servers can negatively impact a Facebook account, as proxies are unknown to Facebook and can affect the overall security of the network.

Finally, we recommend that you do not log into your account on multiple devices at the same time. While Facebook obviously allows multi-device authentication, logging into your account on multiple devices at the same time can be seen as a security breach. To avoid this, always log out of the previously used device before trying to log in with another one.

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