An iPhone’s inability to send or receive emails can be caused by a number of problems – it could be a lost connection with the server, an old stored password, or incorrect mail settings.
Below are the possible reasons why your email may not work on your iPhone and some solutions to fix it.
How to Fix Mail Problems on iPhone
Basic steps to take
1. Make sure your phone is connected to the Internet. You may need to reset your network settings, which control how your iPhone connects to the cellular network and Wi-Fi.
2. Try accessing your email on a different device or check with your email service provider to make sure the system is not temporarily down.
3. Please note that backing up your mail via iCloud or iTunes only backs up your email settings, not individual emails. If you change or delete your email account settings, previously downloaded emails to your phone may be removed.
Check that your email address and password are entered correctly
One of the most common problems with email is that your password is incorrect – if you’ve changed your password on another device, you’ll need to change it on your iPhone as well.
When the Mail app asks you to re-enter your password, make sure you entered it correctly.
Check out iOS mail recovery
The phone’s default settings for retrieving new e-mails are based on the settings available through your e-mail provider. If your provider doesn’t support push notifications (where emails are sent to your phone as soon as they arrive, in real time), it will automatically enable Fetch (where your phone fetches emails regularly at set times).
These settings affect the way your phone receives emails. To adjust them:
1. Open “Settings”.
2. Tap “Passwords and Accounts”.
3. Scroll to the bottom and press “Get new data”.
4. There, you will be able to enable “Push” and you can control how often the data is “retrieved”.
Check your mail settings
Verify that Apple has the correct account settings for your email server provider.
Although Apple sets them automatically, users can verify that they are correct. To do it:
1. Go to “Settings” and click on “Passwords and Accounts”.
2. Select your email account, then tap it again at the top of the next page to view your account settings.
3. There you will see the incoming and outgoing mail servers. Compare them to the recommended settings via Apple’s Search Mail Settings widget.
Check your notification settings
It is possible that you will receive e-mails without being notified. To make sure you get the email notifications you want, check your notification settings. To do it:
1. Go to “Settings” and select “Notifications”.
2. Press “Mail”.
3. Select the email account.
4. Enable or disable notification settings and adjust alerts, sounds, and badges.
Check your outbox
If you don’t receive emails, you may not be able to send them either.
After troubleshooting your email settings, check your Outbox, which stores unsent messages, to make sure everything was sent correctly.
To do it:
1. Open the Mail app and press “Mailboxes” in the upper left corner
2. Find the Outbox folder and select it. If there are no messages in the Outbox, your phone may not display an Outbox.
4. If you can open your Outbox and see unsent mail, tap it to make sure the recipient’s email address is correct.
5. Tap “Send” to retry sending.
If all else fails, contact your email provider or system administrator for further troubleshooting assistance.