Why are my AirPods not connecting?

Why are my AirPods not connecting?

Few things are more frustrating than when something that should “just work” … doesn’t work. Your Apple AirPods are designed to connect seamlessly and effortlessly to your phone, iPad, and other devices, so it’s unusual (and annoying) when things go wrong.

If you have already followed all the steps to try to connect your AirPods to your iPhone, iPad or Mac, here is what you can do to try to make them work.

Make sure you are using the correct version of iOS

If you’ve never connected these AirPods to your iPhone or iPad before, make sure the devices meet the minimum system requirements. If you have first generation AirPods, your iOS device must be running iOS 10 or later; for 2nd generation AirPods, at least iOS 12.2 is required.

1. Open the Settings app on your iPhone or iPad.

2. Tap General, then tap Software Update.

3. On the Software Update page check which version of iOS you are using and install an update if necessary.

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Troubleshoot AirPod connection problems

There are a few simple steps you can try to get your AirPods working properly most of the time.

  • Make sure your AirPods are charged; to be safe, store the AirPods in their case and connect them to a USB power source for 1-2 hours.
  • On the iPhone or iPad you want to connect to, make sure Bluetooth is turned on. You can open the Control Panel by swiping down from the top right corner of the screen or up from the bottom and make sure the Bluetooth icon is on (it should be blue). You can also check from the Bluetooth menu in the Settings app.
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  • Restart the iPhone or iPad you are trying to connect to. Often, simply restarting the device can fix a problem like this.

Reset your AirPods

If none of these steps worked, you may need to reset your AirPods and pair them with your iPhone or iPad again.

1. Start by unpairing the AirPods from the iPhone or iPad. On your iPhone or iPad, launch the Settings app and tap “Bluetooth”. Next to the entry for AirPods, tap the “i”, then tap “Forget this Device”.

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2. Put the AirPods in the case, close the lid and wait about 30 seconds. Open the lid.

3. Press and hold the setup button on the back of the case until the status light flashes amber a few times, followed by a continuous white flash.

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4. You should now be able to reconnect your AirPods using the procedure described in the article “How to use the AirPods and pair them with almost any phone or device”.

If your AirPods don’t connect to your Mac

If you’re having trouble connecting your AirPods to a Mac, the troubleshooting steps are basically the same as for iPhone and iPad. Start by making sure that the correct version of the operating system is installed on your computer.

Original AirPods must have macOS Sierra or later, and second-generation AirPods require macOS 10.14.4 or later. To check your macOS version, choose System Preferences from the Apple menu, then click “Software Update”. If updates are available, click “Update Now”.

If the operating system is okay, follow the steps listed above for iPhone and iPad.

If none of these steps help, your AirPods may need to be reset.

1. On your Mac, unpair the AirPods. To do this, hold down the Alt key while clicking on the Bluetooth icon in the Mac menu bar.

2. In the Devices section, click AirPods, then click “Remove”. Click “Remove” again to confirm.

3. Put the AirPods in the case, close the lid and wait about 30 seconds. Open the lid.

4. Press and hold the setup button on the back of the case until the status light flashes amber a few times, followed by a continuous white flash.

5. You should now be able to reconnect your AirPods using the procedure described in the article “How to use the AirPods and pair them with almost any phone or device”.

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